// Policies

Shipping & Returns

Last updated: September 27, 2026

All sales are final. Every part is printed to order, so we don't accept returns for change of mind. If we sent the wrong item, or your part arrived damaged or defective, we'll make it right.

Processing time

Parts are printed to order. Most orders ship within 3–5 business days of purchase. Custom-fit items may take longer, and we'll email you if your order needs extra time.

Where we ship

We currently ship to addresses within the United States only. International shipping is coming. Email support@flowstatedesignco.com if you'd like to be notified.

Shipping costs & tracking

Shipping costs are shown at checkout before you pay. Once your order ships, you'll receive a confirmation email with a tracking number.

Addresses

Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address entered by the customer. If you spot a mistake, email us right away and we'll fix it if the order hasn't shipped.

Lost or stolen packages

If tracking shows your package stuck in transit for more than 7 days, or it's marked delivered but you can't find it, contact us and we'll work with the carrier to resolve it.

Returns: when we'll make it right

We'll replace your part or issue a refund if:

We shipped the wrong item, meaning a different product than the one you ordered.
Your part arrived damaged in shipping.
Your part has a manufacturing defect, such as layer separation or a print flaw that affects how it works.

We can't accept returns for change of mind, ordering the wrong item, or custom-fit parts made to the specifications you provided. This doesn't limit any rights you have under applicable law.

How to request a replacement or refund

Email support@flowstatedesignco.com within 14 days of delivery.
Include your order number and photos of the part and packaging.
If we ask for the item back, we'll send you a prepaid return label. You won't pay for our mistake.
Approved refunds go back to your original payment method within 5–10 business days.

Questions?

Reach out any time at support@flowstatedesignco.com. Please contact us before opening a dispute with your bank. We're a small shop and we'll resolve it faster directly.